FAQ

Questions, answered

What Wellence does, how agents stay in check, and what happens to your data.

What is Wellence?+

Wellence puts AI agents to work alongside your people, team by team, and shows whether it's working. Every agent has a human owner, a goal, a budget and guardrails, and asks a person before anything is sent, posted or changed.

Who is it for?+

Leaders who've been asked to make AI work across their company, and the teams doing the work. Most companies start with one team and roll out from there.

We already build agents in Copilot or ChatGPT. Why Wellence?+

Building an agent is the easy part. Running them is hard: knowing which agents exist, who owns each one, what it costs, whether its work is any good, and which goals it moves. Wellence is where your people and their agents work together, and where that's managed and measured.

Do I need to be technical?+

No. You describe the job in plain English and Wellence builds the agent with you in about ten minutes: its goal, its steps, its guardrails and who does what. You approve it before it runs, and you can try it on a sample first.

Does it work with the AI we already have?+

Yes. Wellence works inside Claude: connect it once and you can run and build agents from your own Claude, on your own Claude plan, with the tools you've already connected. Companies can also use their own Anthropic key.

Will agents do things without asking?+

No. Agents ask a named person before anything is sent, posted or changed, and each agent has an owner who is accountable for its work.

How do we know it's working?+

Every run can be rated, and every agent has a score, a track record and a monthly cost. Leaders see use, quality and spend by team, and which goals agents are moving.

How do budgets work?+

Agent runs typically cost cents. You set a company budget, a budget per team and a monthly limit per agent, and see the spend as it happens. If an agent goes over, its owner decides whether to pause it, carry on or raise the budget.

Is our data safe?+

Each company's data is kept separate, people see only their own team and what's shared with them, and admins can download or delete everything at any time. Agents run on Anthropic's Claude, which doesn't train its models on API data. See Data and security.

Is Wellence GDPR compliant?+

Wellence Ltd is a UK company registered with the ICO. For the data you put into Wellence, you're the controller and we're your processor, under our Data Processing Agreement. Our GDPR page lists where data is stored, who processes it and how to use your rights.

How long does it take to get started?+

Minutes. Create your workspace with your work email, take the two-minute AI diagnostic to see where AI can help, then add a ready-made agent or build your own.

Can we start with one team?+

Yes, and we recommend it. Start with one team, see it work, then roll out to the rest of the company with the same owners, budgets and guardrails.

How do I get help?+

In the app, click Get help: it answers straight away and passes anything it can't answer to our team. Or email support@wellence.ai.